Shipping policy
SHIPPING POLICY
Last Updated: July 23, 2026
Thank you for shopping with Stelie Jewels. Please review our Shipping Policy before placing your order.
Order Processing
Orders are processed before being transferred to the shipping carrier.
Processing time is separate from shipping transit time.
During launches, restocks, holidays, promotions, or periods of high order volume, processing may take longer than usual.
Once your order has shipped, you will receive tracking information using the email or contact information provided at checkout.
Shipping Times
Estimated delivery times shown at checkout are estimates provided based on the selected shipping service and carrier.
Delivery dates are not guaranteed unless specifically stated.
Once a package has been transferred to the shipping carrier, transit times may be affected by weather, carrier delays, holidays, operational disruptions, or other circumstances outside the direct control of Stelie Jewels.
Shipping Addresses
Customers are responsible for providing a complete and accurate shipping address at checkout.
Please carefully review your:
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Street address
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Apartment or unit number
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City
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State
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ZIP code
Stelie Jewels is not responsible for delays or failed deliveries caused by incorrect or incomplete information provided by the customer.
If you notice an address error after placing your order, please contact us as soon as possible.
We cannot guarantee that an address can be changed once an order has entered processing or has already shipped.
Packages Returned to Stelie Jewels
If a package is returned to Stelie Jewels because of:
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An incorrect or incomplete address
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Missing apartment or unit information
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Refused delivery
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Failed delivery attempts
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An unclaimed package
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Another customer-related delivery issue
the customer will be responsible for the cost of shipping the package again.
Original shipping charges are non-refundable unless otherwise required by law.
We will contact the customer once the returned package has been received and provide instructions for reshipping when applicable.
Tracking Shows Delivered, But Package Is Missing
Shipping carriers may occasionally mark a package as delivered before the customer physically receives it.
If tracking shows Delivered but you cannot locate your package, please:
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Check around your mailbox, porch, front door, side entrance, parcel locker, or other delivery areas.
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Check with household members, neighbors, front desk staff, or property management when applicable.
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Allow up to approximately 1–3 business days, as some carrier delivery scans may appear before final delivery.
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Contact the shipping carrier directly using your tracking number.
If the package still cannot be located, please contact Stelie Jewels so we can review the situation and assist where possible.
A carrier delivery scan does not automatically guarantee that every missing-package claim will be approved.
Claims may be reviewed individually, and additional documentation may be requested.
Lost Packages
If tracking indicates that a package may have been lost in transit, please contact us.
We may work with the shipping carrier to investigate the shipment.
Depending on the circumstances and outcome of the carrier investigation, Stelie Jewels may offer a replacement, store credit, refund, or another appropriate resolution.
Resolution is subject to product availability, carrier findings, our policies, and applicable law.
Stolen Packages
Stelie Jewels is not responsible for packages that are confirmed as properly delivered to the address provided at checkout and are subsequently lost or stolen after delivery.
We strongly recommend shipping orders to a secure location.
We will make reasonable efforts to assist customers with carrier information when available.
Damaged Packages or Items
If your package or jewelry arrives damaged, please contact us or submit a request through our Exchange & Resolution Center.
Please keep:
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The damaged item
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Original packaging
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Shipping materials
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Shipping label
We may request clear photographs of the package and affected item in order to review your claim.
Please do not discard packaging until the claim has been reviewed.
Incorrect Items
If you receive an item that is different from what you ordered, please contact Stelie Jewels as soon as possible.
Once the error is confirmed, we will provide an appropriate resolution and cover applicable shipping costs related to correcting the mistake.
Multiple Shipments
In some cases, items from the same order may be shipped separately.
If this happens, you may receive more than one tracking number.
You will not be charged additional shipping because Stelie Jewels chooses to divide an order into multiple shipments.
Shipping Charges
Shipping charges are calculated at checkout based on the available shipping method, destination, order value, promotions, and other applicable factors.
Shipping charges are generally non-refundable once an order has shipped, except where required by law or when the shipping issue resulted directly from an error by Stelie Jewels.
Free Shipping Promotions
Stelie Jewels may occasionally offer free shipping based on order value, promotional codes, or other eligibility requirements.
Promotional shipping offers may be changed or discontinued at any time.
If merchandise from an order is later returned and the remaining purchase no longer meets the requirements of a promotion, any adjustment will be handled according to our Returns & Exchanges Policy and applicable law.
International Shipping
If international shipping is offered at checkout, customers are responsible for any customs duties, import taxes, brokerage fees, or other charges imposed by the destination country unless otherwise stated.
Stelie Jewels does not control customs processing times.
International orders may experience additional delays due to customs inspections or local carrier processing.
Order Delays
If an order experiences an unusual delay, please review your tracking information first.
You may also contact the shipping carrier directly for additional information.
Stelie Jewels will assist when reasonably possible but cannot guarantee carrier delivery dates once an order has entered transit.
Fraud Prevention
For customer protection, certain orders may require additional verification before shipment.
Stelie Jewels reserves the right to temporarily hold, verify, or cancel an order when there is reasonable evidence of fraudulent, unauthorized, or suspicious activity.
If an order is canceled by Stelie Jewels for this reason after payment has been collected, the applicable amount will be refunded according to the original payment method and applicable law.
Contact Us
For questions regarding shipping, tracking, damaged packages, or returned shipments, please contact us through the customer support options available on the Stelie Jewels website.
Stelie Jewels
Texas, United States