Refund policy
Returns & Exchanges Policy
At Stelie Jewels, we want you to love every piece you receive. If something isn’t quite right, we’re happy to help through our Exchange & Resolution Center.
Returns
We do not offer refunds to the original form of payment for change-of-mind returns.
Eligible returns may be issued as Stelie Jewels store credit, which can be used toward a future purchase.
Return requests must be submitted within 14 days of delivery. Items must be unworn, unused, and returned in their original condition and packaging.
Original shipping charges are non-refundable.
Exchanges
Need a different size? We’re happy to help!
Eligible items may be exchanged for another available size or item.
Customers are responsible for the return shipping cost and the shipping cost of the replacement item when the exchange is due to size, preference, or an ordering mistake.
If the replacement item costs more than the original item, the customer will be responsible for paying the difference.
If the replacement item costs less, the remaining eligible balance will be issued as store credit.
All exchanges are subject to product availability.
Damaged or Defective Items
If your jewelry arrives damaged or defective, please submit a request through our Exchange & Resolution Center as soon as possible.
Please include clear photos showing the issue so our team can review your request.
Once approved, we may offer a replacement or store credit, depending on the item and availability.
If the item was confirmed to have arrived damaged or defective, Stelie Jewels will cover the applicable replacement shipping costs.
Damage caused after delivery by wear, improper care, chemicals, perfumes, lotions, water exposure beyond the item's intended use, or improper storage is not considered a manufacturing defect.
Final Sale & Non-Returnable Items
For hygiene and safety reasons, earrings and other pierced jewelry are final sale and cannot be returned or exchanged unless they arrived damaged or defective.
Gift cards, store credit, promotional/free gifts, and items specifically marked Final Sale are also non-returnable.
Return Shipping
For approved standard returns or exchanges, customers are responsible for all applicable return shipping costs.
Stelie Jewels is not responsible for returned packages that are lost in transit. We recommend keeping your return tracking information until your request has been fully processed.
Please do not send an item back without first submitting and receiving approval for your request.
Store Credit
Approved store credit will be issued to the customer account associated with the original order.
Store credit is not redeemable for cash and cannot be transferred to another customer.
Incorrect Address & Returned Packages
Customers are responsible for providing a complete and accurate shipping address at checkout.
If a package is returned to Stelie Jewels because of an incorrect or incomplete address, failed delivery attempt, or other customer-related delivery issue, the customer will be responsible for the cost of reshipping the order.
Shipping charges are non-refundable.
Order Issues
Please carefully inspect your order upon arrival. If you received an incorrect item or believe something is missing from your order, submit a request through our Exchange & Resolution Center with photos of the package and items received.
We’ll review the request and make it right when an error is confirmed.
Processing
Returned merchandise must be received and inspected before store credit or an exchange is completed.
Items that show signs of wear, damage, alteration, or use may be denied.
Submitting a request does not automatically guarantee approval. All returns, exchanges, damaged-item claims, and other resolutions are subject to review under this policy.
By placing an order with Stelie Jewels, you acknowledge and agree to this Returns & Exchanges Policy.
START A RETURN OR EXCHANGE
Need to request an exchange, report a damaged item, or submit an eligible return?
Sign in using the email address associated with your order, select your order, and submit your request for review. Our team will review your request and provide the next steps.
Please review our Returns & Exchanges Policy below before submitting your request.